Support
Help with the uMaps app for iPhone. Most answers are below; for anything else, email us and we'll get back to you.
01Contact
Email main@efngroup.biz. Include your username and, if you're reporting a bug, your device and iOS version.
02Common questions
Where do I get the app?
uMaps is on the App Store for iPhone (iOS 16.4 or later). It's free to download and explore; uMaps Pro is an optional subscription.
Why are some map locations approximate?
Protected community records use approximate public locations to help protect fragile and sensitive sites. Imported open-data records are handled separately: they do not require earned keys, and the published dataset retains the upstream coordinates. See Open Data & attribution.
How do protected community locations unlock?
On standard sites there are three routes: build community reputation by documenting sites and logging visits (the atlas opens at 50), spend a key you earned, or subscribe to uMaps Pro. A spot's own author always sees their own exact record. The most dangerous sites (severe difficulty, or lethal hazards) sit outside all of that: no key and no subscription opens them, and other members reach them at the top reputation tier only. Some listings are marked on record only: they are on the map for the record rather than as places to explore, and their exact location does not open on any tier.
What are keys?
Contribution credit. When a site you submitted with photos passes moderator review, you mint one key. Spending a key permanently unlocks one site's exact coordinates and access notes for you. Keys are never sold, and no subscription mints them for you.
What does uMaps Pro include?
Exact locations and access notes on standard sites, Scout (an AI area survey, up to 40 messages a day), satellite view, top-rated and most-logged sorting, unlimited saves, and custom lists. Pro does not unlock the most dangerous sites, which other members reach at the top reputation tier, and it does not unlock on-record-only listings, whose exact location opens on no tier. It does not mint keys or grant reputation either. Check the app for current plans and prices.
What is Scout?
Scout is a uMaps Pro feature: an AI survey of the area you are looking at. Ask it what uMaps has documented near an area, what other abandoned places are known there, what a site used to be, or how uMaps works. It is instructed to answer with areas and context only, and not to give exact coordinates or entry instructions. Its answers are generated by a language model, so they can still be wrong. Verify anything before you act on it. Pro members get 40 Scout messages a day. Scout messages and the approximate map area are processed by OpenAI on our behalf; see the Privacy Policy.
How do I report a Scout reply?
Every Scout reply carries a Report control (tap it, or press and hold the reply). Choose a reason, add a note if you like, and send. A moderator reviews every report within 7 days, and anything that reveals a safety or content problem changes how Scout answers for everyone. For anything urgent, email us at the address above.
How do I report or block someone?
Report any listing from its page (Report). Block any member from their field-log entry (··· → Block) or via Report → "Block the documenter" — their spots, logs, and photos disappear from your app. Unblock anytime under Profile → Blocked accounts.
How do I manage my subscription?
In the App Store: your name → Subscriptions → uMaps. Plans, the free trial, and cancellation are all handled there by Apple.
How do I delete my account?
In the app: Profile → Delete account (permanent, removes your profile and contributions). Or email us from your account address and we'll remove your data within 30 days.
03Safety
uMaps documents existing sites and does not encourage unlawful entry. Always follow posted laws and access notes, which lead with legal routes. Decaying structures are dangerous — the decision to step inside is yours alone. The full terms are in the Terms of Service.